Free standard shipping on orders over $139 · Explore new arrivals →
How your piece is prepared, shipped and, if needed, returned.
In-stock pieces ship within 3 business days. If you order more than we have in stock, the additional pieces are made to order and take 7–14 business days to craft before dispatch. Every order receives a confirmation email, and a second email with your tracking number once it ships.
United States
Free standard shipping on orders over $139
United States
United States
United Kingdom
France, Germany
Canada, Australia, New Zealand
Mexico
United Arab Emirates, Saudi Arabia
Free standard shipping applies automatically when your order reaches $139 USD or the equivalent in your local currency. Express shipping is not included. Delivery times are counted from dispatch and are estimates; customs clearance can occasionally add a few days.
Total time = processing time + delivery time. For example, an in-stock piece sent to the US by Standard shipping usually arrives within 9–13 business days.
All orders are fully tracked. Use the tracking link in your shipping email to follow your parcel. If tracking hasn't updated for 7 days, write to [email protected] and we'll look into it for you.
United States and United Kingdom: import duties and taxes are prepaid by us, so there is nothing to pay on delivery. Other destinations: import duties and taxes (such as VAT or GST) may be charged by the destination country and are paid by the recipient. Customers in Mexico may be asked to provide their RFC or CURP number for customs clearance.
We currently ship to the United States, United Kingdom, France, Germany, Canada, Australia, New Zealand, Mexico, the United Arab Emirates and Saudi Arabia. More destinations are coming soon.
Please check that your address is complete and correct. If you spot a mistake, write to [email protected] right away and we will try to fix it before your order ships. Express shipping cannot deliver to P.O. boxes or military addresses (APO/FPO). For these addresses, please choose Standard shipping where available.
If a piece is not right for you, please contact us first. Within 30 days of delivery, write to us and hand your return to the carrier. It does not need to reach us within those 30 days. Unworn, unaltered pieces in their original packaging can be returned for a refund or exchange. 1. Write to [email protected] with your order number and the reason for your return. 2. We will email you return instructions and the return address. 3. Send the piece back with a tracked service and keep your proof of postage. For change-of-mind returns, return shipping is paid by the customer, and we recommend insured shipping. 4. Within 5 days of receiving your return, we will inspect it and refund your original payment method or send your exchange. Original shipping fees are non-refundable unless we made an error, and we never charge a restocking fee.
If your piece arrives damaged, defective or not as ordered, please contact us at [email protected] before returning it, ideally within 7 days of delivery, with your order number and photos of the item and packaging. We will arrange a replacement, repair or full refund. A refund includes the original shipping fee, and we cover the return shipping. Contacting us later does not affect your legal rights.
You can cancel your order free of charge before it ships. Write to [email protected] with your order number as soon as possible. For custom pieces, please contact us before your order ships so we can confirm whether production has already started. Once an order has shipped, you can return it under our returns policy above.
Custom commissions and engraved pieces are created for you individually and cannot be returned.
Questions about an order? Write to [email protected] or use our contact form.