Every DIMIRA piece is covered by a free one-year warranty against manufacturing defects, starting from the day your order is delivered. For repairs not covered by the warranty, we'll send you a quote first and only go ahead with your approval.
What's covered
A stone loosening or falling out because of a setting fault.
A broken or faulty clasp, prong or link under normal wear.
Plating that peels or flakes because of a manufacturing fault.
Plating that wears through with normal wear within one year — we'll re-plate it once, free of charge.
What's not covered
Discoloration caused by contact with chemicals, cosmetics, perfume, or pool, hot-tub or bath water.
Prongs and metal naturally wear over time and may need reinforcing — this is normal wear and tear.
Stones lost because a prong was bent or snagged, or through impact.
Pieces resized, altered or repaired by anyone other than DIMIRA.
Loss or theft.
Warranty terms
You cover the cost of sending the piece to us; we ship the repaired piece back to you free of charge.
Please pack the piece securely — we can't be responsible for parcels lost on the way to us.
Use a tracked shipping service; parcels without tracking can't be processed.
The warranty applies to the original purchaser of pieces bought on dimira.co.
We may decline warranty service for pieces that show signs of modification or misuse.
How to make a claim
Step 1
Email us
Write to [email protected] with your order number, a short description and clear photos.
Step 2
Receive instructions
We'll reply with next steps and the return address.
Step 3
Pack & ship
Send the piece with a tracked service and reply with your tracking number.
Step 4
We repair & return
Once it arrives we'll repair or replace it and ship it back to you.